Frequently Asked Questions

1. Stock model with logo: 3–5 days • Existing model new coating/color: 7–12 days • Modify existing mould (lid/size): 15–25 days • Full new tooling: 30–45 days for T1 sample, extra time for revisions. 2. The mold fee is usually refunded once the order quantity reaches the quantity we have agreed upon.

Regular orders are delivered 35–40 days after sample approval and deposit receipt. Peak season (August–November) may require 45–50 days. With 30 million units of annual capacity across our Yongkang and Pattaya bases, fast-track scheduling can be arranged for urgent programmes.

We operate to ISO 9001, ISO 14001, ISO45001,SMETA 4P and BSCI, and can supply test reports compliant with FDA, LFGB, EU 1935/2004, REACH, CPSIA and California Prop 65. Every batch is pre-tested in our in-house laboratory, and third-party testing through SGS, TÜV, Intertek or your nominated agency can be arranged at cost.

MOQ is 3,000 pcs per model and per colour for custom development, and 1,000 pcs for items already in our mould library. Sample cost is charged at unit price plus freight and is fully deductible from the first mass-production invoice. Mixed colours and mixed models can be combined in one container.

We quote FOB Ningbo / Shanghai by default and can also work EXW, CIF or DDP. For programmes placed at our Pattaya, Thailand base, goods can benefit from Thailand's preferential tariff treatment and ASEAN origin rules — an effective way to reduce landed cost and to mitigate anti-dumping or Section 301 duties in the US and EU markets.

Every shipment passes AQL 2.5 inspection and is delivered with a full inspection report. Where a defect caused by production is confirmed, we replace or refund the affected units free of charge. Claims are acknowledged within 24 hours and closed within 7 working days, and spare parts are kept available for two years.